Installation and Activation

Main PageMotive DocumentationInstallation and Activation

Page Scope

This page explains Motive installation and activation process using software license information provided with your purchase.

Update Notes


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Important Update:

  • New licensing system in Motive 3. Please check the OptiTrack website for details on Motive licenses.
  • Security Key (Motive 3.x): Starting from version 3.0, USB Security Key will be required to use Motive. USB Hardware Keys that were used for activating older versions of Motive will no longer work with 3.0, and they will need to be replaced with the USB Security key. For any questions, please contact us.
  • Hardware Key (Motive 2.x or below): Motive 2.x versions will still follow the same system and will require USB Hardware Key.

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USB Cameras

USB cameras, including Flex series, tracking bars, and Slim3U, cameras are not supported in 3.x versions currently. For USB camera systems, please use Motive 2.x versions. Go to Motive 2.3 documentation.

Installation


Host PC Requirements

Required PC specifications may vary depending on the size of the camera system. Generally, you will be required to use the recommended specs with a system with more than 24 cameras.

Recommended Minimum
  • OS: Windows 10, 11 (64-bit)
  • CPU: Intel i7 or better
  • RAM: 16GB of memory
  • GPU: GTX 1050 or better with the latest drivers
  • OS: Windows 10, 11 (64-bit)
  • CPU: Intel i5
  • RAM: 4GB of memory

Download

To install Motive, you must first download the Motive installer from our website. Follow the Downloads link under the Support page (http://optitrack.com/downloads/), and you will be able to find the newest version of Motive or the previous releases if needed. Both Motive: Body and Motive: Tracker shares same software installer.

Installation Steps

1. Run the Installer

When the download is complete, run the installer to initiate the installation process.

2. Install the USB Driver and Dependencies

If you are installing Motive for the first time, it will prompt you to install the OptiTrack USB Driver. This driver is required for all OptiTrack USB devices including the Security Key. You may also need to install other dependencies such as the C++ redistributable. After all dependencies have been installed, continue onto installing the Motive.

3. Install Motive

Follow the installation prompts and install Motive in your desired file directory. We recommend installing the software in the default directory, C:\Program File\OptiTrack\Motive.
Installing Motive

4. OptiTrack Peripheral Module

At the Custom Setup section of the installation process, you will be asked to choose whether to install the Peripheral Devices along with Motive. If you plan to use force plate, NI-DAQ, or EMG devices along with motion capture systems, then make sure the Peripheral Device is installed. If you are not going to be using these devices, you may skip to the next step.

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Peripheral Module NI-DAQ

If you decided to install the Peripheral Device, then you will be prompted to install OptiTrack Peripherals Module along with NI-DAQmx driver at the end of Motive installation. Press Yes to install the plugins and the NI-DAQmx driver. This may take a few minutes to install. This only needs to be done one time.
  • Peripheral module installation
  • NI-DAQmx driver installation
  • 5. Finish Installation

    After you have completed all steps above Motive will be installed. If you want to use additional plugins, visit the downloads page

    Host PC Setup

    Firewall / Anti-Virus

    • Make sure all anti-virus software on the Host PC is allowing Motive.
    • For Ethernet cameras, make sure the windows' firewall is configured to allow the camera network to be recognized. Disabling them entirely is another option.

    High-Performance

    Windows power saving mode limits CPU usage. In order to best utilize Motive, set this mode to the High Performance mode and remove the limitations. You can configure the High Performance Mode from Control Panel → Hardware and Sound → Power Options as shown in the image below.
    • Notification to enable the high performance mode.
    • Enabling the high performance mode.

    Graphics Card Settings

    This is only for computers with integrated graphics.

    For computers with integrated graphics, please make sure Motive is set to run on the dedicated graphics card. If the host computer has integrated graphics on the CPU, the PC may switch to using integrated graphics when the computer goes to sleep mode, and when this happens, the viewport may go unresponsive when it exits out of the sleep mode. If you have integrated graphics on the computer, go to the Graphics Settings on Windows, and browse Motive to set it as high-performance graphics.

    Setting preferred graphics processor from Graphics Settings in Windows 10.

    License Activation


    Once you have installed Motive, the next step is to activate the software using the provided license information and a USB Security Key. Motive activation requires a valid Motive 3.0 license, a USB Security Key, and a computer with access to the Internet.

    Security Key

    For Motive 3.0 and above, USB Security Key is required to use the camera system. This key is different from the previous Hardware Key and it improves the security of the camera system. The Security Keys will need to be purchased separately. For more information, please refer to the following page:

    License Types

    There are five different types of Motive licenses: Motive:Body-Unlimited, Motive:Body, Motive:Tracker, Motive:Edit-Unlimited, and Motive:Edit. Each license unlocks different features in the software depending on the use case that the license is intended to facilitate.

    • The Motive:Body and Motive:Body-Unlimited licenses are intended for either small (up to 3) or large-scale skeleton tracking applications.
    • The Motive:Tracker license is intended for real-time rigid body tracking applications.
    • The Motive:Edit and Motive:Edit Unlimited licenses are intended for users modifying data after it has been captured already

    For more information on different types of Motive licenses, check the software comparison table on our website or in the table below.


    License Motive:Edit Motive:Edit-Unlimited Motive:Tracker Motive:Body Motive:Body-Unlimited
    Live Rigid Bodies 0 0 Unlimited Unlimited Unlimited
    Live Skeletons 0 0 0 Up to 3 Unlimited
    Edit Rigid Bodies Unlimited Unlimited Unlimited Unlimited Unlimited
    Edit Skeletons Up to 3 Unlimited 0 Up to 3 Unlimited

    Activation Steps

    Motive splash screen: License activation.

    Step 1. Launch Motive

    First, launch Motive.

    Step 2. Activate

    The Motive splash screen will pop up and it will indicate that the license is not found. Click and open the license tool and fill out the following fields using provided license information. You will need the License Serial Number and License Hash from your order invoice and the Hardware Key Serial Number indicated on the USB security key or the hardware key. Once you have entered all the information, click Activate. If you have already activated the license before on another machine, make sure the same name is entered when activating.

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    Online Activation Tool

    The Motive License can also be activated from online using the Online License Activation tool. When you use the online License Activation Tool, you will receive the license file via email. In this case, you will have to place the file in the license folder. Once the license file is placed, insert the corresponding USB Sardware Key to use Motive.
    Online License Activation tool

    Step 3. License File

    If Motive is activated properly, license files will be placed in the license folder. This folder can be accessed from the splash screen or by navigating to Start Menu → All Programs → OptiTrack → Motive → OptiTrack License Folder.

    License Folder: C:\ProgramData\OptiTrack\License

    Step 4. Security Key

    If not already done, insert the corresponding Security Key that was used to activate the license. The matching security key must be connected to the computer in order to use Motive.

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    Notes on Connecting the Security Key

    • Connect the Security Key onto a USB port where it doesn't the USB bus does not have a lot of traffics. This is important especially if you have other peripheral devices that connect to the computer via USB ports. If there is too much data flowing through the USB bus used by the Security Key, Motive might not be able to connect the cameras.
    • Make sure USB Hardware Key is unplugged. If both the Hardware Key and the Security Key are plugged into the same computer, Motive may not activate properly.

    Step 5. Re-launch

    Press Retry or re-launch Motive. Now the Motive license has been activated and you will be able to launch Motive.

    Camera Registration

    In order for the cameras to initialize in Motive, the USB Security Key must register with the connected cameras upon initial activation, or when one or more cameras are added to an existing system. This process requires that the host PC be connected to the internet and may take a few minutes. Once the cameras have been registered, an internet connection is no longer required.

    Using Motive without an Internet Connection

    In order to use Motive without an internet connection:

    1. License File - The license file (.dat) must be placed in the license folder C:\ProgramData\OptiTrack\License
    2. Security Key - The Security Key must have previously registered the cameras that you wish to use.

    To accomplish these requirements:

    1. License File - Activate your licenses on a different computer, then copy the (.dat) file to the computer without the internet.
    2. Security Key - Run Motive on the computer in which you activated the license with the cameras connected. After all of the cameras have loaded in Motive, you may then move the Security Key to the computer without an internet connection.

    After those steps have been completed, you can use Motive without an internet connection.

    License Duration and Maintenance


    License Duration

    At activation time the software license will work with the current version of Motive forever. Additionally, any software that is released 1-year from the initial activation date will also be supported by the license indefinitely.

    When your license expires, you can purchase License Maintenances, which will extend the license’s valid duration at a lower cost.

    Activating Maintenance License

    Activating maintenance license will place additional license (.dat) file onto the license folder. When the maintenance license is purchased, activate the maintenance license using the provided license information. This will place another license file alongside your original license. Both the original and maintenance license(s) files must be placed in the license folder for the software to be activated properly. If you are using a new computer, use the original license information to activate. This will populate all of the maintenance licenses in addition to the original license.

    Check License Status


    Check My License Tool

    To check the status of your license, use Check My License tool on our website to monitor the license status. You will need a License Hash Code and a corresponding Device Serial Number (ex. Security Key) to check the license status.

    Check My License

    About Motive

    You can also check the status of the activated license from the About Motive pop-up. This can be accessed in the splash screen when it fails to detect a valid license, or it can be accessed from the HelpAbout Motive menu in Motive.

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    License Data:

    In this panel, you can also export license data into a TXT file by clicking on the License Data.... If you are having any issues with activating Motive, please export and attach the following file in the email.
    • About Motive window listing all of the detected licenses.
    • When no licenses are detected.

    Using Activated Software on a Different Computer


    OptiTrack software can be used on a new computer by reactivating the license, using the same license information. When reactivating, make sure to enter the same name information as before. After the license has been reactivated, the corresponding USB Security Key needs to be inserted into the PC in order to verify and run the software.

    Another method of using the license is by copying the license file from the old computer to the new computer. The license file can be found in the OptiTrack License folder which can be accessed through the Motive Splash Screen or top Help menu in Motive.

    More Questions?


    General Questions

    For more information on licensing of Motive, refer to the Licensing FAQs from the OptiTrack website:

    For more questions, contact our Support:

    • http://optitrack.com/support/
    • When contacting support, please attach the license data (TXT) file exported from the About Motive panel as a reference.

    Troubleshooting: Licensing

    › Q : License Not Found

    A:

    • Use the license check tool to check the valid date of the license. Make sure the license can be used for the version of Motive you are trying to activate. Any licenses that were expired prior to the release date cannot be used to activate newer versions of Motive.
    • First of all, if you haven't already done so, make sure you have activated the software license. If you have successfully activated the license, there should be a license file (DAT) placed under the license folder directory C:\ProgramData\OptiTrack\License
    • Then, check to make sure the matching USB Security Key is plugged into the computer. You may want to open up the About Motive pop-up and check whether if all of the license files and the security key is being recognized by Motive.
    • If Motive still doesn't open up even with the license file and the Security Key set up properly, try deleting the existing license file and reactivating using the license information and the serial number on the Security Key.

    › Q : Cameras do not appear on Motive

    A:

    • Make sure Security Key is connected to the computer and try restarting Motive.
    • If the Security Key is already connected, try connecting onto a different USB port, which doesn't have much data traffic on the USB bus.
    • If it's first time using the camera system with the key, make sure the computer has access to the Internet for the camera to go through the initial registration with the security key.
    Notification message when the Security Key is not detected.

    › Q : USB Security Key is not detected

    A:

    • Make sure the USB Security Key is properly plugged in. You may also want to try using a different USB port.
    • Make sure there is no USB Hardware key plugged along with the USB Security Key. Only one key must be connected in order for Motive to recognize.
    • Check if there are a lot of USB devices on the USB bus that may be transferring a lot of data, use a USB port on a bus that doesn't have a lot of devices connected.

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